Refund Policy

1. General Policy

We accept eligible refund or resolution requests made within 30 days of the original purchase date. Requests are reviewed based on the condition of the order, the nature of the issue, and the documentation provided.

Because these products are sold strictly for laboratory and research purposes only and require controlled handling, some items are not eligible for return once delivered. Orders that have shipped are not automatically refundable, but we will review qualifying issues in good faith and work toward a reasonable resolution where appropriate.

Approved resolutions may include a replacement, store credit, partial refund, or full refund, depending on the specific situation.

2. How to Report a Problem

To request a refund, replacement, or other resolution, please contact us within the 30 day policy window and include:

• your order number
• a clear description of the issue
• clear photos of the outer package, shipping label, packing materials, and affected item or items
• any other relevant information that helps us review the claim

3. Eligible Issues

Examples of issues that may qualify for review include:

• items damaged during transit
• lost shipments where carrier records support the claim
• wrong item shipped
• missing items from an order
• items that arrive with visible damage to seals, vial integrity, or packaging before any handling by the customer

4. Ineligible Situations

Refunds, returns, or replacements will generally not be provided for:

• items that have been opened, punctured, reconstituted, or otherwise handled after delivery
• improper storage, handling, or contamination after delivery
• packages marked as delivered to the address provided at checkout but left unattended after delivery
• incorrect shipping information entered by the customer
• buyer’s remorse, changed plans, or preference based requests
• requests made outside the 30 day policy period

5. Returns and Product Condition

Due to product handling, sterility, and chain of custody considerations, we do not accept returns of opened, punctured, or reconstituted vials.

In some cases, we may request that an item be returned, or we may request disposal confirmation, photos, or additional documentation before approving a resolution. Any return sent without instructions from our support team may be refused.

6. Temperature Sensitive Shipments

We package and dispatch orders in a manner intended to support product integrity through normal transit. Customers are responsible for retrieving shipments promptly after delivery. Claims based on delays in retrieval, unattended packages, or post-delivery exposure may be denied.

7. Chargebacks

If there is an issue with your order, we encourage you to contact us first so we can review and attempt to resolve it directly. If a chargeback is filed, we may provide order records, tracking information, delivery confirmation, photos, and this policy to the payment processor as part of our response.

8. Contact

For refund, replacement, or order issue inquiries, please contact us:

Email: support@bulkglp.com
Postal: BulkGLP, Dallas, TX, USA