Refund Policy

Refund Policy

Last updated: March 25, 2026

We want our policies to be clear and fair. Customers may contact us within 30 days of purchase regarding eligible order issues. Because our products are sold for laboratory and research purposes only and require strict handling, not all orders qualify for return or refund. Approved resolutions are handled according to the conditions below.

30 Day Policy
Eligible refund or resolution requests must be submitted within 30 days of purchase.
Opened Product
Opened, punctured, or reconstituted vials are not eligible for return or refund.
Case Review
Approved resolutions may include replacement, store credit, or refund to the original payment method.

1. General Policy

We accept eligible refund or resolution requests made within 30 days of the original purchase date. Requests are reviewed based on the condition of the order, the nature of the issue, and the documentation provided.

Because these products are sold strictly for laboratory and research purposes only and require controlled handling, some items are not eligible for return once delivered. Orders that have shipped are not automatically refundable, but we will review qualifying issues in good faith and work toward a reasonable resolution where appropriate.

Approved resolutions may include a replacement, store credit, partial refund, or full refund, depending on the specific situation.

2. How to Report a Problem

To request a refund, replacement, or other resolution, please contact us within the 30 day policy window and include:

  • your order number
  • a clear description of the issue
  • clear photos of the outer package, shipping label, packing materials, and affected item or items
  • any other relevant information that helps us review the claim

3. Eligible Issues

Examples of issues that may qualify for review include:

  • items damaged during transit
  • lost shipments where carrier records support the claim
  • wrong item shipped
  • missing items from an order
  • items that arrive with visible damage to seals, vial integrity, or packaging before any handling by the customer

4. Ineligible Situations

Refunds, returns, or replacements will generally not be provided for:

  • items that have been opened, punctured, reconstituted, or otherwise handled after delivery
  • improper storage, handling, or contamination after delivery
  • packages marked as delivered to the address provided at checkout but left unattended after delivery
  • incorrect shipping information entered by the customer
  • buyer’s remorse, changed plans, or preference based requests
  • requests made outside the 30 day policy period

5. Returns and Product Condition

Due to product handling, sterility, and chain of custody considerations, we do not accept returns of opened, punctured, or reconstituted vials.

In some cases, we may request that an item be returned, or we may request disposal confirmation, photos, or additional documentation before approving a resolution. Any return sent without instructions from our support team may be refused.

6. Temperature Sensitive Shipments

We package and dispatch orders in a manner intended to support product integrity through normal transit. Customers are responsible for retrieving shipments promptly after delivery. Claims based on delays in retrieval, unattended packages, or post-delivery exposure may be denied.

7. Chargebacks

If there is an issue with your order, we encourage you to contact us first so we can review and attempt to resolve it directly. If a chargeback is filed, we may provide order records, tracking information, delivery confirmation, photos, and this policy to the payment processor as part of our response.

8. Contact

For refund, replacement, or order issue inquiries, please contact us:

Email: support@bulkglp.com
Postal: BulkGLP, Dallas, TX, USA

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Terms & Conditions

Last updated: September 23, 2025

These Terms & Conditions (“Terms”) govern your use of bulkglp.com and your purchase/use of our products and services (the “Services”). By using the Services, you agree to these Terms.

1. Research Use Only

All products are intended strictly for laboratory research by qualified individuals/entities. Products are not for human or veterinary use, ingestion, injection, diagnostic, therapeutic, or household use.

2. Eligibility & Compliance

  • You are at least 18 years old (or older where required) and legally able to enter contracts.
  • You purchase for legitimate research and will comply with applicable laws/regulations.
  • You will follow appropriate lab safety, handling, storage, and disposal protocols.

3. Research-Use Certification

By ordering, you certify you understand hazards/handling, are qualified to use these materials, will not use them for human/animal applications, and will not resell in violation of these Terms or law.

4. No Medical Advice; No FDA Evaluation

Site content is for research/educational purposes only. Statements are not evaluated by the FDA. Products are not intended to diagnose, treat, cure, or prevent any disease.

5. Orders, Pricing, Availability

  • Orders are offers to buy; acceptance occurs when we dispatch goods.
  • Prices/descriptions/availability may change without notice; errors may be corrected at any time.
  • We may impose quantity limits or require additional verification prior to shipment.

6. Payment & Fraud

You authorize charges to your selected payment method, including shipping and taxes. We use risk tools and may request additional information; unverifiable orders may be canceled.

7. Shipping, Risk of Loss, Customs

Title and risk of loss transfer upon carrier acceptance. Inspect upon delivery and retain materials for any claim. Delivery estimates are not guarantees; carrier delays are outside our control. International buyers are responsible for import compliance, duties, and taxes.

8. Returns & Refunds

See our Refund Policy. Due to sterility and chain-of-custody, reconstituted, opened, or punctured vials cannot be returned or refunded.

9. Product Handling, Safety & COAs

Products may pose hazards if mishandled. Use only in controlled lab environments with appropriate PPE. Certificates of Analysis (COAs) may be provided on the Site or with products.

10. Intellectual Property

All Site content (text, graphics, logos, images, data, and code) is owned by BulkGLP or its licensors. You may not copy, modify, distribute, or create derivative works without prior written consent.

11. Acceptable Use

No scraping, reverse engineering, security probing, spam, or interference. No use that violates laws, infringes rights, or facilitates illegal activity.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RESEARCH MATERIALS MAY BE EXPERIMENTAL AND INVOLVE RISKS.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BULKGLP AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT AT ISSUE.

14. Indemnification

You agree to indemnify and hold harmless BulkGLP from claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of your use/misuse of products or the Services, your violation of these Terms, or any law/right of a third party.

15. Dispute Resolution; Arbitration; Class-Action Waiver

  • Governing Law: Texas law (without regard to conflicts principles).
  • Arbitration: Any dispute relating to these Terms or the products will be resolved by binding arbitration in Dallas County, Texas. Judgment on the award may be entered in any court of competent jurisdiction.
  • Class-Action Waiver: Disputes must be brought individually, not as a class or representative action.

16. Changes

We may update these Terms at any time. The “Last updated” date reflects the latest version. Continued use after changes are effective constitutes acceptance.

17. Contact

For questions regarding these Terms, contact us:
Email: support@bulkglp.com
Postal: BulkGLP, Dallas, TX, USA