Refund Policy

Last updated:

  • All sales final after shipment
  • Case-by-case resolutions
  • No returns on opened vials

Research-Use Products: All products are sold for laboratory and research purposes only. Due to sterility and chain-of-custody requirements, refunds are limited and handled on a case-by-case basis as described below.

1. General Policy

  • All sales are final once an order has shipped.
  • We will review case-by-case for issues caused by us or the carrier (see “Eligible Issues”). Possible resolutions include replacement, store credit, or partial refund.
  • No refunds/returns for any item that has been opened, punctured, reconstituted, or otherwise handled after delivery.

2. Report a Problem (Timelines & Proof)

  • Notify Support within 7 calendar days of delivery.
  • Provide order number, description, and clear photos/videos of the parcel, packaging, labels, and affected vials.
  • Contact: [email protected]

3. Eligible Issues

  • Carrier damage or loss (retain all packaging for carrier investigation)
  • Wrong item shipped or missing items
  • Defective on arrival (broken seals, cracked vials, or compromised packaging observed upon opening before any use)

4. Ineligible Situations

  • Reconstituted, opened, or punctured vials (sterility compromised)
  • Improper storage or handling contrary to instructions (e.g., temperature, light, contamination)
  • Packages marked delivered to the provided address but left unattended or exposed after delivery
  • Customer-entered address errors
  • Buyer’s remorse, change of research plans, or third-party protocol incompatibility

5. Resolutions

  • If approved, we may issue a replacement, store credit, or a partial refund to the original payment method.
  • We may require return or disposal confirmation before issuing a resolution.
  • All returns must follow our RMA instructions; unauthorized returns may be refused.

6. Temperature-Sensitive Shipments

We package and dispatch orders to maintain integrity through delivery scans. Please retrieve shipments promptly. Claims related to prolonged exposure after delivery may be denied.

7. Chargebacks

We encourage contacting us first for faster resolution. If a chargeback is filed, we provide carrier scans, photos, and policy documentation to the payment processor.

8. Contact

For refund or replacement inquiries, contact us:

Email: [email protected]

Postal: BulkGLP, Dallas, TX, USA

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